Frequently asked questions
Does the free trial require a credit card?
No. The 24-hour free trial does not trigger any automatic payment, subscription or renewal.
When does the free trial begin?
It begins when access is effectively delivered and ends automatically 24 hours later.
Which devices are supported?
OfficialOTT retains the stated compatibility with Fire TV, Android TV, Google TV, Google TV Streamer, Apple TV, Samsung TV, LG TV, Hisense VIDAA, Titan OS, Roku, NVIDIA Shield, Formuler, Dreamlink, BuzzTV, MAG, TVIP, Windows, macOS, iPhone, iPad and Android mobile. Exact compatibility may depend on the model, operating system and application.
Which applications are supported?
IBO Player, IBO Player Pro / IBO Pro, IBO Pro TV, HOT Player, TiviMate, IPTV Smarters Pro, XCIPTV, OTT Navigator, Televizo, VLC, Kodi and SmartOne IPTV.
Which app activations are included?
Only IBO Player, IBO Player Pro / IBO Pro, IBO Pro TV and HOT Player, subject to applicable conditions. Activation for other applications is not included.
Can I use multiple devices?
Yes, according to the number of devices ordered. Discounts are 5% for 2 devices, 10% for 3, 15% for 4 and a maximum of 20% for 5 or more devices.
When is the alternative server available?
Only with Prestige 12 months and Prestige 24 months.
What is the guarantee?
30-Day Money-Back Guarantee, subject to the validated refund policy and applicable statutory rights.
How do I contact support?
By WhatsApp at +1 514 552 4982 or at support@officialott.com.
OFFICIALOTT LLC · 30 N Gould Street, Suite R, Sheridan, WY 82801, USA
WhatsApp: +1 514 552 4982 · contact@officialott.com