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IPTV Canada: OfficialOTT support centre
Need help with your IPTV Canada setup, your IPTV premium service or OTT streaming? Find the right guide for your device, explore troubleshooting steps or contact our team through WhatsApp or email. Choose the topic of your request below to find useful resources.
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Get help on WhatsAppRequests received outside these hours are handled during the next support period.
Find the help you need
Installation and setup
Find guides and tutorials for your TV, streaming box or mobile device. Check the model and app, then follow the setup steps that apply to your equipment.
App activation and access
Tell us your device, app name and where you are getting stuck: player activation, signing in or using your access details. This information will help our team understand your request.
Buffering and playback issues
Frozen picture, interruptions or constant loading? Explore the troubleshooting steps, check your connection and note the symptoms and any error message before contacting support.
Billing and refunds
For a question about your purchase, billing or a refund, email support. Include your purchase date if you know it and review the terms that apply to your request.
Helpful details for your support request
- Your purchaseName or email used and purchase date, if known. An order reference is optional.
- Your deviceDevice model, app name and version, if known.
- The issueWhat happens, when it started and the steps already tried.
- Your screenshotHide credentials and private information before sending it.
Never send passwords or complete payment card numbers. Provide a MAC address only if needed for the requested setup.
Guarantee and refunds
OfficialOTT offers a 30-day money-back guarantee. Refunds are processed in accordance with applicable laws, using the same payment method as the original purchase. This guarantee does not limit your statutory rights.
To make a request, email support@officialott.com. Read the terms of service.