WEBVTT

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You paid, but the player is still locked.

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Or it opens with no channels.

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Before paying again, one question changes the diagnosis: what

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did you actually buy? An application, a software licence

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and access to content are not necessarily the same product.

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Start with the receipt. Record the product, seller, purchase

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channel, date and order status.

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Compare the application’s full name and
publisher with the receipt.

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Similar icons do not prove that two purchases are the

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same. If something is missing, mark it: to be confirmed.

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A licence may unlock player features.

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A content service provides the access described in its own

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offer. For example, HOT Player describes itself as a player

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and says it does not sell channels.

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That distinction does not establish every
other application’s terms.

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A bundle should identify what it includes.

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Then choose the relevant branch.

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Payment confirmed, player locked: check the product and

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its association with the account or device.

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Player active, list empty: examine source configuration and

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content access separately. Old device recognized, new

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device refused: confirm compatibility and replacement conditions

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before deactivating the old one.

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Recovery follows the original purchase channel.

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Apple documents restoring certain eligible
in-app purchases with the

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same account. This does not automatically cover a purchase from

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an external website. Google allows a purchased application to be

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reinstalled using the purchasing account,
subject to availability and

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compatibility. Reinstalling the application does not prove that

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an external licence or content service has transferred.

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Restore, transfer and renew are different requests.

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Restoring means recovering recognition of an eligible purchase.

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Transferring concerns a change of association.

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Renewing extends a particular product.

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Ask the seller which procedure applies to your situation.

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Keep expiry dates separate as well.

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On Google Play, uninstalling an application does not cancel its

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subscription. Identify the company that bills you and keep the

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confirmation of any action. For support, share only the

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necessary references, with private information hidden.

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The worksheet in OfficialOTT’s guide helps
connect the receipt, the

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product and the screen. A confirmed payment is evidence of

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a purchase to examine, not proof that every
part of your setup is active.