WEBVTT

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The menus are French, but the film starts in English.

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Changing the television’s language does not
guarantee the soundtrack you

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want. In a bilingual household, start with a precise combination:

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for example, English dialogue with French subtitles.

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Separate four things. Menu language.

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Audio track. Subtitle language and type.

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And the programme description. A French
description does not establish

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that the stream contains French audio.

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Check these choices on the actual title you intend to

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watch. Begin with one episode, one profile and one

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device. Note the original selection, then open the playback

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controls. Look at the available tracks before changing a household

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preference. Selecting audio and selecting subtitles are

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separate actions. If a language is missing, check the full

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title, season, episode and playback mode.

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Netflix explains that options can vary by location, profile, title

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and device. Downloads may offer fewer
languages than online playback.

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That statement concerns Netflix; consult the
documentation for the service

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you use. A profile can organize supported preferences.

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It cannot create a track missing from the catalogue.

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Also confirm that you are changing the intended profile.

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A shared preference may affect other people in the household.

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For live television, record the exact channel and regional feed.

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Test catch-up separately if that is how you will watch.

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The TV guide describes programmes; changing
its schedule does not add

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an audio language. Likewise, a subtitle button does not guarantee

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translation into your preferred language.

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Identify the kind of text you need.

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Dialogue translation and captions that identify
sounds serve different needs.

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Check readability from the usual seat, over both bright and

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dark scenes. Make the choice with the person who will

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use it. After selecting the tracks, listen to and read

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a short passage. Resume playback and check the next episode

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as well. If the choice disappears, record when it happens,

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the profile, device and version.

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Hide account information in any screenshot sent to support.

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OfficialOTT’s guide provides a worksheet for these observations.

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For a bilingual evening, the useful evidence is the combination

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actually heard and read on the right programme.