WEBVTT

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The accessibility option is on.

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Yet the person still cannot find their programme.

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An available feature does not make the whole experience usable.

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Start with a concrete task, together with the person watching

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television. Do they want to read dialogue from their seat,

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hear what happens in a scene, or identify the selected

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button? These needs involve different features.

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Record the television or box, system and application as well.

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A television setting does not demonstrate the result on a

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device connected through HDMI. For text, distinguish

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translation from captions that include useful sounds.

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Depending on the track, captions may identify speakers, music

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or a doorbell. Selecting English does not guarantee those details.

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Check the label and the content of a suitable passage.

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Then adjust size, contrast and background where those options

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exist. Watch bright and dark scenes from the usual seat.

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Text should remain readable without hiding important information.

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System settings may not apply to every application, so check

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the application too. Audio description adds narration of visual

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elements in the programme. It does not read menus.

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Availability can vary by title, episode and language.

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Select the offered track, then listen to a scene whose

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action is not explained by dialogue alone.

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To hear controls, look instead for a screen reader, such

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as VoiceOver on Apple TV or TalkBack on Google TV.

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Consult the model’s procedure and learn how to restore the

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previous setting before trying it.

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Then check button names and states in the actual application.

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A well-announced home screen does not prove that search or

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playback will be usable. Try the remote as well: move

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the selection, confirm, go back and return home.

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After magnification, check that controls near the edges remain

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reachable. Make choices with the person concerned; do not assume

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that speech or larger text suits everyone.

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Finish with a complete route: open, find a programme, play,

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select the track, pause, exit and resume.

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Record whether it worked independently, with help, was blocked or

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remains unverified. Keep what works and describe the difficult

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point precisely. The worksheet in OfficialOTT’s

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guide preserves these observations without passwords.

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After an update, repeat the essential tasks.

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The goal is an experience that works for the person,

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not simply a checked option.