WEBVTT

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Your plan advertises plenty of speed.

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Yet the video stops.

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Before paying for more bandwidth, find out where the
problem is.

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Start with your address.

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Fiber, cable, fixed wireless, or satellite.

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Availability and service characteristics vary by
location.

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Compare the actual plan terms, not just its maximum
speed.

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Next, test on the device you use to watch.

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A good result beside the router does not necessarily
describe the television's connection in another room.

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If the device supports it, compare Wi-Fi with an
Ethernet cable.

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Run the speed test, then stop it before playing the
video.

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Otherwise, the test itself can occupy the connection.

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If the cable improves playback, examine the Wi-Fi.

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Distance, walls, and router placement can matter.

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Keep the router in an open, unobstructed space and
follow its manufacturer's guidance.

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Test again at your usual viewing times when several
devices are in use.

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Available bandwidth is shared.

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Watch for consistent playback, not just the best speed
test result.

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Think about data, too.

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For example, an average stream of 10 megabits per
second, two hours a day for 30 days,

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uses about 270 gigabytes.

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This calculation excludes other activities and network
overhead.

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Actual usage varies with the content and its quality.

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A VPN changes the connection's route.

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Depending on the network and server, it may help or slow
things down.

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Compare with and without it under similar conditions,

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without assuming an automatic improvement.

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The Official OTT approach:

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Measure in the right place, change one thing at a time,
and record the result.

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Find the steps in our Internet for Streaming in Canada
guide.